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OKX Pauses Withdrawals Following Technical Issues With Cloud Service Provider

Published date:

February 2, 2026

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Cryptocurrencies can be volatile and high risk. Though our articles are for informational purposes only, they are written in accordance with the latest guidelines from tax agencies around the world and reviewed by certified tax professionals before publication. Learn more about our Editorial Process and Risk Warning.

According to the statement released by OKX, “There is currently an intermittent connection error with our cloud provider which is affecting the user experience. Our dev team is resolving it with them.”

Crypto exchange OKX halted withdrawals due to an equipment failure in Alibaba Cloud’s Hong Kong server.

Alibaba Cloud's HK Zone C server was affected by a refrigeration equipment anomaly on Saturday, causing a partial outage in OKX’s deposit and withdrawal processes.

I don't know, What happened to Okx today. Okx server down, withdrawal and deposit are not processed. @okx Please give the reason why this thongs are happened. @gate_io Also facing withdrawal and Deposit issues these things making peoples scare. #OKX #Gateio pic.twitter.com/kezOXxh1Es
— Balakarthikeyan.S (@Balakar62989915) December 18, 2022

OKX users claimed the exchange stopped processing their deposit and withdrawal requests following the hardware failure at Alibaba Cloud. Data from EthereumScan backed their claims by revealing that the last withdrawal on OKX occurred at 2:47 AM UTC on Sunday.

A few of its users also mentioned that the OKX app displayed their account balance as zero.

.@alibaba_cloud is still fixing their HK Zone C equipment failure. Our dev team has been in contact with them and have uraged them to fix it ASAP. We are ready to resume once @alibaba_cloud resolves its anomaly.

All funds are safe.

We apologize for any inconvenience. pic.twitter.com/lrn2ITnOD5
— OKX (@okx) December 18, 2022

OKX soon confirmed the existence of the hardware failure at Alibaba Cloud on Twitter. The crypto exchange added its dev team is working with its cloud service provider to resolve the issue. Star Xu, the Founder of OKX, claimed this incident will become a “major scandal in the history of Alibaba Cloud.”

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As per the latest update, Alibaba has finished fixing the equipment failure in its Hong Kong server. However, Alibaba Cloud’s services have not fully resumed as of writing. OKX announced it will initiate a “pre-open procedure” whereby users can manage their margin orders once Alibaba’s servers are back online.

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Ayush Pande

Written by:

Ayush Pande

Writer

As a tech enthusiast who's always on the prowl for the latest developments concerning crypto and hardware, you can find him covering news stories or tinkering with PCs.

About the Author

As a tech enthusiast who's always on the prowl for the latest developments concerning crypto and hardware, you can find him covering news stories or tinkering with PCs.

About the Author

Radica Maneva

Reviewed by:

Radica Maneva

Senior Editor

Radica is a Senior Editor at Bitcompare. She has worked for more than a decade at leading publications as an Editor across various industries, including crypto and finance.

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